Pave your path to ITILFND success with gratis VCE guides enriched with new inquiries

Embark on your quest for academic excellence, supported by the vast reservoir of the ITILFND dumps. Impeccably curated to resonate with the dynamic contours of the syllabus, the ITILFND dumps exhibit an exhaustive spectrum of practice questions, cementing a robust mastery. Whether the lucidity of PDFs captivates your interest or the immersive interactivity of the VCE format keeps you engaged, the ITILFND dumps are undeniably indispensable. A methodical study guide, seamlessly woven into the fabric of the ITILFND dumps, accentuates pivotal domains, ensuring clarity. With an unwavering confidence in the efficacy of these assets, we fervently uphold our 100% Pass Guarantee.

[Modern Compilation] Free download of ITILFND PDF and Exam Questions ensures your 100% pass in the exam

Question 1:

Which is a purpose of the \’service desk\’ practice?

A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

B. To capture demand for incident resolution and service requests

C. To set clear business-based targets for service performance

D. To maximize the number of successful IT changes by ensuring risks are properly assessed

Correct Answer: B

Question 2:

Which one of the following is the BEST definition of reliability?

A. The availability of a service or component

B. The level of risk that affects a service or process

C. How long a service or configuration item (CI) can perform its function without failing

D. How quickly a service or component can be restored to normal working order

Correct Answer: C

Question 3:

Which practice involves the management of vulnerabilities that were not identified before the service went live?

A. Service request management

B. Problem management

C. Change control

D. Service level management

Correct Answer: B

Question 4:

Which one of the following is NOT a characteristic of a process?

A. It is measureable

B. It delivers specific results

C. It responds to specific events

D. It structure an organization

Correct Answer: D

Question 5:

Which one of the following is the BEST description of a relationship in service asset and configuration management?

A. Describes the topography of the hardware

B. Describes how the configuration items (CIs) work together to deliver the services

C. Defines which software should be installed on a particular piece of hardware

D. Defines how version numbers should be used in a release

Correct Answer: B

Question 6:

Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of “the four Ps.” What are these four Ps?

A. People, process, partners, performance

B. Performance, process, products, problems

C. People, process, products, partners

D. People, products, perspective, partners

Correct Answer: C

Question 7:

What should the IT service continuity process primarily support?

A. Critical IT processes

B. All the services in the service portfolio

C. Business continuity strategy

D. Mission critical services at peak business periods

Correct Answer: C

Question 8:

Which function or process would provide staff to monitor events in an operations bridge?

A. Technical management

B. IT operations management

C. Request fulfillment

D. Applications management

Correct Answer: B

Question 9:

Which of the following is the MOST important \’or effective incident management?

A. Collaboration tools and techniques

B. Balanced scorecard review

C. Automated pipelines

D. A variety of access channels

Correct Answer: A

Question 10:

What is the Service Pipeline?

A. All services that are at a conceptual or development stage

B. All services except those that have been retired

C. All services that are contained within the Service Level Agreement (SLA)

D. All complex multi-user services

Correct Answer: A

Question 11:

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A. Configuration baseline

B. Project baseline

C. Change baseline

D. Asset baseline

Correct Answer: A

Question 12:

Which two elements of financial management for IT services are mandatory?

A. Budgeting and charging

B. Accounting and charging

C. Budgeting and accounting

D. Costing and charging

Correct Answer: C

Question 13:

Which dimension considers the application of artificial intelligence to service management?

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes

Correct Answer: B

Question 14:

Which of the following is the BEST definition of an Incident?

A. A warning that a threshold has been reached, something has changed, or a failure has occurred

B. An unplanned interruption to an IT service or reduction in the quality of an IT service

C. A change of state which has significance for the management of a Configuration Item or IT Service

D. Loss of ability to operate to specification, or to deliver the required output

Correct Answer: B

Question 15:

The positive effect that customers perceive a service can have on their business outcomes is referred to as what?

A. The utility of a service

B. The warranty of a service

C. The economic value of a service

D. Return on investment

Correct Answer: A