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QUESTION NO:6

WebSphere Commerce platform empowers business users to manage the brand

experience using which of the following tools?

A. WebSphere Commerce Admin Console

B. Management Center tools

C. Starter Stores

D. Rational Application Development tools

Answer: B

reference: http://www-01.ibm.com/software/genservers/commerce/socialcommerce/ (third

paragraph on the page right after bulleted points)

QUESTION NO:1

IBM Sterling OM provides a single order repository that enables a user to modify, update or

track all orders real-time for what type of channel?

A. Field Sales

B. Retail Store

C. Call Center

D. Any combination of channels.

Answer: D

Reference: http://www.redbooks.ibm.com/redpieces/pdfs/redp4766.pdf (Page 5, table1)

QUESTION NO:4

The ability to have multiple quotes assigned to a single opportunity enables sales people to

________________.

A. find the optimal price point of a quote

B. handle approvals of quotes

C. make quote negotiations more effective since alternative quotes can be presented to a

prospect

D. Both A and B.

Answer: D

Explanation:

QUESTION NO:12

What type of capability is NOT provided by Delivery and Services Scheduling?

A. Ability to schedule appointment at the time of creating an order.

B. Ability to determine the best delivery crew or service provider.

C. Ability to setup warranty based annual service maintenance schedules.

D. Ability to connect Inventory availability with crew availability.

Answer: B

Reference:

http://public.dhe.ibm.com/common/ssi/ecm/en/zzd03092usen/ZZD03092USEN.PDF (page

1, second paragraph, page 2, first paragraph)

QUESTION NO:2

IBM Sterling CPQ has customers in many different verticals. Which combination of verticals

reflects most accurately, the CPQ customers?

A. Manufacturing, High Tech, Communication/Media/Entertainment, LifeScience, and

Education.

B. Communication/Media/Entertainment/ LifeScience, High Tech, Pharma, Consumer.

C. LifeScience, Manufacturing, Construction, Communication/Media/Entertainment/

Consumer.

D. Manufacturing, High Tech, Communication/Media/Entertainment/ LifeScience,

Consumer.

Answer: A

Reference:

http://publib.boulder.ibm.com/infocenter/caas/v1r0/index.jsp?topic=/com.ibm.help.catal

ogmgmtconcepts.doc/c_AssignCustomersToEntitlements.html (see the first bulleted

point on the page)

QUESTION NO:8

4

IBM Sterling Order Management was built for multi-enterprise business processes in which

of the following business models?

A. B2B

B. B2C

C. B2B, B2C

D. B2B, B2C, B2B2B, B2B2C

Answer: C

Reference: http://www-01.ibm.com/software/genservers/commerceproductline/ (first

paragraph, last sentence)

QUESTION NO:7

WebSphere Commerce helps businesses to deliver and manage BRAND EXPERIENCE

across which of the following channels and touchpoints?

A. All direct channels.

B. All direct channels including mobile touchpoints.

C. Both direct and extended channels like social networks.

D. Web, mobile, call center, and in-store.

Answer: C

Reference: http://www-

01.ibm.com/software/genservers/commerce/commerce_enhancements_v7/ (see What we

offer and check mobile commerce and social commerce)

QUESTION NO:5

How do today’s customers interact with a brand?

A. Customers expect the brand to provide a seamless and consistent cross-channel

experience.

B. Customers expect a dedicated and independent system for each channel for more

focused service.

C. Customers are increasing using only a single channel for all their interactions.

D. None of the above.

Answer: A

Reference:

ftp://ftp.software.ibm.com/software/solutions/soa/pdfs/FINAL_Cross_channel_Commerce_b

3

rochure.pdf (page 2, second paragraph, right column)

QUESTION NO:3

IBM Sterling Configurator can be integrated with other applications. What specific

characteristic makes it easy to accomplish such integrations?

2

A. Configurator engine design is based on open standards such as XML and JAV

B. Configurator engine has great performance and scalability characteristics.

C. Configurator engine is a stateless engine.

D. All of the above.

Answer: B

Reference:

ftp://public.dhe.ibm.com/common/ssi/ecm/en/zzd03084usen/ZZD03084USEN.PDF (page

2, table, first row)

QUESTION NO:11

IBM Sterling Order Management enables commerce across a ______________.

A. Dynamic Business Network

B. Wide Area Network

C. Storage Area Network

D. EDI Network

Answer: A

Reference: http://www-142.ibm.com/software/products/us/en/category/SWH00 (topic: order

management)

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