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QUESTION NO: 9

A customer has instal ed a new computer on their network. They can print to the printer but the

option for duplex printing is not available. All other computers have the option. Which of the

following is the cause of the problem?

A. The new computer is printing to the wrong IP address.

B. The new computer is using the wrong protocol.

C. The driver port is not setup correctly.

D. The option has not been selected on the driver.

Answer: D

QUESTION NO: 6

Which of the following utilities could be used to determine a subnet mask?

A. PING

B. NSLOOKUP

C. TRACERT D.

IPCONFIG

Answer: D

QUESTION NO: 10

A polygon mirror is part of which of the following assemblies?

A. Laser unit

B. Developer unit

C. Charge assembly

D. Fuser assembly

Answer: A

QUESTION NO: 5

Which of the following would be the BEST process for the technician to follow when beginning to

diagnose a unit at a customers site?

A. Check the printers error log, and then inform the primary user what the issue is.

B. Go directly to the printer and investigate any issues that are found.

C. Investigate the printers status, then ask the primary user to write down what they think is wrong.

D. Gather information from the primary user, and then evaluate the printers condition.

Answer: D

QUESTION NO: 2

An encoder sensor typically detects:

A. paper position.

B. shaft rotation.

C. magnetic flux.

D. laser beam strength.

Answer: B

QUESTION NO: 16

The polygon mirror is located in which of the following components?

A. Developer unit

B. Scanner unit

C. Fuser unit

D. Laser unit

Answer: D

QUESTION NO: 4

Which of the following stages in the laser print process attracts toner to the latent image on the

photoconductor?

A. Writing

B. Fusing

2

C. Development

D. Transfer

Answer: C

QUESTION NO: 1

Which of the following functions is associated with the developer unit?

A. Supplies toner to the photoconductor

B. Charges the surface of the photoconductor

C. Writes the latent image on the photoconductor

D. Cleans the photoconductor

Answer: A

QUESTION NO: 14

The proper safety guidelines for handling any device specific consumables can be found in which

of the following documentation?

A. Material Safety Data Sheets

B. Installation Guides

C. Consumer Reports

D. Devices Parts Catalog

Answer: A

QUESTION NO: 7

How many CCDs are located in a single pass duplex ADF?

A. One

B. 2

C. 3

D. 4

Answer: B

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