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QUESTION NO:27

According to the ITIL. v3 framework, when an issue is reported to a service desk, which system is it recorded in?

A. incident management system

B. problem management system

C. availability management system

D. change management system

E. performance management system

Correct Answer: A

QUESTION NO:36

What tool generates synthetic traffic to measure network performance?

A. RMON

B. IP SLA

C. SNMP

D. NetFlow

Correct Answer: B

QUESTION NO:19

You are responsible for monitoring the IP network. You have noticed since the beginning of your shift that a particular interface on a network switch has been flapping, and it has finally gone down. You open an incident ticket. According to the ITIL. v3 framework, what should you do to determine if it is a recurring issue?

A. Use Telnet to connect to the device and troubleshoot.

B. Ping the device to verify connectivity.

C. Perform a search of the known-error database.

D. Clear the alarm from the event system to see if it recurs.

E. Clear the interface counters and see if additional errors are incurred

Correct Answer: C

QUESTION NO:35

A “device unreachable” event has been detected by the NMS. The NMS has also performed automated routines and determined that no interfaces are reachable (routed or directly connected).

The last few log entries stored on the logging server for this device are as follows:

What is the most probable cause of the outage?

A. The device overheated, causing a system shutdown.

B. An unauthorized change was made, which caused the outage.

C. Routing flaps are causing the device to become unreachable.

D. An OSPF dead timer has caused the device to lose its adjacency.

Correct Answer: A

QUESTION NO:15

Which one of these items is used to define key elements for successfully building obtainable service levels?

A. critical success factors

B. key performance indicators

C. key quality indicators

D. metrics

Correct Answer: A

QUESTION NO:8

Which two steps are best practices to be followed while documenting a network. (Choose two.)

A. Use proper icons for different devices in the network.

B. Use different colors and widths for denoting different links of different bandwidth.

C. Use same icons for all types of routers and switches in the network.

D. Avoid defining the router-id in the router label.

E. Use connectivity details of all layers of the OSI model in diagrams.

Correct Answer: AB

QUESTION NO:2

According to the ITIL. v3 framework, what is the primary reason for implementing SLAs?

A. Ensure accurate measurement of response times.

B. Establish an open line of communication between the customer and the service provider

C. Reduce network latency.

D. Provide a legal contract between the customer and the service provider.

Correct Answer: D

QUESTION NO:29

What does the log message “%IPNAT-6-DELETED:” indicate?

A. A Network Address Translation has been lost, requiring immediate action.

B. An unauthorized user possibly attempted to gain access.

C. The message is for information only and requires no further action.

D. A port on the device has been administratively shut down, requiring no further action

Correct Answer: C QUESTION NO:21

When connecting to the console port, you see this message:

%SYS-2-MALLOCFAIL: Memory allocation of 1028 bytes failed from 0x6015EC84, Pool Processor,

alignment 0

What two situations could cause this message? (Choose two.)

A. The router does not have the minimum amount of I/O memory to support certain interface processors.

B. The memory has fragmented into such small pieces that the router cannot find a usable available block.

C. The router has temporarily or permanently used all available memory.

D. The router ran out of “fast” memory, and will use its main DRAM instead.

Correct Answer: BC QUESTION NO:30

Refer to the exhibit. The following is a shell script for a UNIX-based server. Which three of these files on the UNIX server will be updated or created when this script is executed? (Choose three.)

A. /etc/hostname.hme0

B. /etc/hosts

C. /etc/hostname.hme0:1

D. /etc/netmasks

E. /10.1.0.$LAST_IP_OCT

F. /etc/loghost

Correct Answer: BCD

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